How do I return an item?

Return Policy

Customer satisfaction is very important to Pony Up Equestrian. If a product does not meet your expectations, you can return it to us in its original and unused condition with its original tags still on within 14 days of purchase with the receipt for either an exchange or an in store credit.

If you would like to exchange or return a product that was mailed out to you, please contact us first to get a Return Authorization number.Without this number, your return cannot be accepted. After you receive this number, please ship the unused item with its original packaging to:

Pony Up Equestrian
Suite 660
3093 Bathurst Street
Toronto, Ontario
M6A 0A3

Please note, return shipping charges are the responsibility of the customer.

We thank you in advance for honoring our policies, so that we can continue to offer you a great selection of quality products. If you have any questions about our return policy, please contact us.